Sales & growth
Automate customer enquiries without letting software make promises
Faster replies without new commitments: sort enquiries by what a wrong answer would cost, queue risky ones for a person and keep a usable record.
The reading room
Sales & growth
Sales work is mostly small, repeatable messages: the reply to an enquiry, the follow-up after a meeting, the note about what a competitor changed. These guides help you write the rules down, set the limits and keep a record.
Each one is built around a worked example you can adapt, with approval rules wherever a wrong message would make a promise your business has to keep.
Start here Automate customer enquiries without letting software make promises
Sales & growth
GST rate in Singapore: 9% on quotes, invoices and credit notes
Singapore’s GST rate is 9%. See how a GST-registered business shows it on a quote, tax invoice and credit note, with S$ worked examples and a quote footer.
Sales & growth
GST registration Singapore: the S$1 million threshold
GST registration in Singapore is compulsory once taxable turnover exceeds S$1 million at year end or is expected to in 12 months. IRAS’s two tests, a tracker.
Sales & growth
GST zero rating Singapore: exports and international services
GST zero rating in Singapore: goods must be exported, with documents, within 60 days of supply; services must fit a section 21(3) row. Worked dates, checklist.
Sales & growth
Unpaid invoice in Singapore: from reminders to a small claim
How to chase an unpaid invoice in Singapore: a day-by-day reminder ladder, then the Small Claims Tribunals’ S$20,000 limit, fee arithmetic and documents.
Sales & growth
Do Not Call Registry: SMS and WhatsApp Sales Follow-Up Rules
Does a sales follow-up by SMS or WhatsApp need a Do Not Call Registry check? Five questions from PDPC’s guidance, plus the 21-day window worked with dates.
Sales & growth
Price Fixing Risk: CCS Warning on Talking Prices With Rivals
CCS announced a warning to HelloRide on 17 August 2026 for proposing price talks to a rival. What counts as price fixing, the 10% turnover cap and a sales rule.
Sales & growth
Fake Reviews in Singapore: What the CCS Case Means for You
CCS made 45 businesses that bought fake reviews remove them and post a six-month apology. What counts as fake, how to ask for reviews, and what to do next.
Sales & growth
How to compare CRM systems for a small sales team
Run the same lead-capture, consent, handoff, reporting and export tasks in each quoted plan before importing live records. Test actual tasks.
Sales & growth
How to compare e-commerce platforms
How to compare e-commerce platforms: A worked example and practical questions for comparing written scope, cost and terms in Singapore.
Sales & growth
How to compare marketing-agency proposals
How to compare marketing-agency proposals: A worked example and practical questions for comparing written scope, cost and terms in Singapore.
Sales & growth
How to compare marketing analytics providers
How to compare marketing analytics providers: A worked example and practical questions for comparing written scope, cost and terms in Singapore.
Sales & growth
How to brief a website agency
Specify the visitor action, lead handoff, ownership and launch checks before requesting quotes. Includes a Singapore comparison and questions to ask.
Sales & growth
IMDA chatbot transparency guidelines: draft your information card
IMDA’s July 2026 guidelines call for a plain-language card for customer chatbots. Draft one for your sales chatbot, then check PDPC guidance on reusing chats.
Sales & growth
Competitor monitoring for SMEs: a one-page standing brief
Decide who to watch, what counts as a change and where to look, then read a dated weekly digest that separates facts from guesses.
Sales & growth
Send the follow-up that answers the unfinished question
A useful sales message earns a reply by reducing uncertainty—not by asking the prospect to repeat the conversation.