Operations
Write the handover your colleague can use without calling you
A process document earns its place when it handles missing information, names the next owner and shows what a finished result looks like.
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Operations
Operations is where a business either runs without its owner or does not. These guides cover the handovers, records and compliance changes, from e-invoicing to workplace fairness rules, that are easier to plan than to fix under a deadline.
Where a rule is involved we link the official source, give the date we checked it and say what to confirm with the agency or an adviser.
Start here Write the handover your colleague can use without calling you
Operations
Workplace Fairness Act: set up grievance handling before end-2027
The Workplace Fairness Act is slated to take effect at the end of 2027. Use the time to write a grievance process and hiring records managers can follow.
Operations
GST InvoiceNow requirement: plan backwards from your IRAS date
IRAS has begun telling GST-registered businesses when InvoiceNow becomes compulsory for them. Map your invoices, choose a route and trial it before that date.
Operations
Hiring an AI intern: onboard the agent like a new hire
The intern metaphor is a practical way to scope, supervise and extend trust to an AI agent. An onboarding plan, and where the comparison breaks.